Refund Policy | KaratX

1. Overview

This Refund Policy governs all subscription payments made to KaratX, operated by Profit Plug. By subscribing to any KaratX plan, you agree to the terms of this Policy.

All payments are processed securely through Razorpay. This Policy should be read alongside our Terms of Use and Privacy Policy.

2. Free Trial

KaratX offers a 3-day free trial for new Subscriber accounts.

No payment is required during the trial period
At the end of the 3-day trial, access is suspended automatically
To continue using the Platform, the Subscriber must manually select a plan and complete payment
No automatic charges are applied at the end of the trial period
Trial access is offered once per business entity and is non-transferable
Profit Plug reserves the right to modify or discontinue the free trial at any time without notice

3. General Refund Policy

All subscription payments made to KaratX are strictly non-refundable.

Once a subscription payment is successfully processed, no refund will be issued under any circumstances, including but not limited to:

Early cancellation of a subscription before the plan period expires
Partial or non-use of the Platform during a subscription period
Dissatisfaction with the Platform, any feature, or any module
Technical issues, downtime, or service interruptions
Change of mind after purchase
Switching to a different plan

This policy applies to all plan types — Quarterly, Half-Yearly, and Yearly.

4. Plan Upgrades

If a Subscriber upgrades from a lower plan to a higher plan before the current plan period expires:

The unused value of the remaining days on the current plan is calculated on a pro-rata basis
This value is applied as a credit adjustment against the total cost of the upgraded plan
The Subscriber pays only the difference after credit adjustment
No cash refund is issued under any circumstance, including where the credit adjustment exceeds the upgrade cost

5. Plan Downgrades

Plan downgrades are subject to the following conditions:

A Subscriber may request a downgrade to a lower plan only if the modules included in the higher plan have not been actively used
If any module exclusive to the higher plan has been used, a downgrade may only be processed by the KaratX team upon completion of the current monthly billing cycle
Subscribers cannot self-serve a downgrade if restricted modules have been activated
To request a downgrade, contact privacy@getkaratx.in with your account details and the plan you wish to move to
No refund or credit is issued for the difference in plan value when downgrading

6. Duplicate or Erroneous Charges

In the event of a technical error resulting in a duplicate or erroneous charge:

The Subscriber must report the issue to privacy@getkaratx.in within 7 days of the charge with transaction details and supporting evidence
All reported cases are reviewed manually by our team
Verified duplicate or erroneous charges will be refunded within 48 working hours of confirmation
Refunds are processed through the original payment method via Razorpay
Processing time after initiation depends on your bank or payment provider and is outside our control

Profit Plug is not liable for delays in refund processing caused by Razorpay, your bank, or your payment provider.

7. Subscription Lapse and Non-Renewal

If a subscription is not renewed upon expiry, access to the Platform is suspended
No refund is applicable for unused days in cases where a Subscriber chooses not to renew
Data is retained in accordance with the retention policy in our Privacy Policy

8. Dispute Resolution

If you believe a charge has been made in error, contact us at:

Email: privacy@getkaratx.in
Address: Profit Plug, Gali No. 2, Ratlam, Madhya Pradesh - 457001, India

We aim to respond to all billing disputes within 3 working days.

If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of Ratlam, Madhya Pradesh, India.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated to registered Subscriber accounts. Continued use of the Platform constitutes acceptance of the revised Policy.

The current version of this Policy is always available at getkaratx.com/policies/refunds.